Pacific & Santa Cruz Veterinary Specialists is locally operated as a proud member of the PetVet Care Centers Network.
Current Job Openings
Client Service Representative Job Description
INTRODUCTION
The purpose of this position is to serve as receptionist at Pacific and Santa Cruz Veterinary Specialists, to perform record keeping duties, to perform clerical duties related to animal patient care and treatment, and to provide miscellaneous support to the veterinary practice manager and staff. This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data entry, word processing, mail service, and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital.
Primary Job Responsibilities
• Open the practice and set up for the morning as directed.
• Close the practice for the evening as directed.
• Clean and straighten the public areas of the practice including the front desk, reception area, waiting area, office, public bathroom and exam rooms.
• Welcome clients and patients to the practice and provide for their comfort while they are in the practice. This includes greeting clients, offering coffee, showing them to waiting area, etc.
• Answer incoming telephone calls utilizing proper telephone etiquette. Screen those calls that are handled by other staff members and take care of routine calls. Routine calls include those seeking information about veterinary services. Provide knowledgeable sub-professional advice concerning the care and treatment of animals including questions regarding hospital services, fees, animal care and treatment in accordance with hospital policies. Appropriately direct other questions and communication to a veterinarian, practice manager, or other staff members. Access company email throughout the day and correspond as needed.
• Prepare to receive appointments by reviewing client and patient records and preparing needed forms in advance of clients’ arrival. Complete required forms such as new client form, trial pet insurance, pre exam checklist, tracking sheets, consent forms, payment agreements, etc. and obtain all necessary information. Scanning and attaching medical documents into the electronic medical record.
• Handle emergency situations by following established clinic policies and procedures in referring clients for immediate treatment of their animals when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners.
• Follow hospital policies regarding patient admittance. Determine whether immunizations/tests are current. Recommend update of necessary immunizations/tests to clients.
• Notify doctors and technicians of patient arrival.
• Ensure patient’s discharge instructions are electronically signed. Ensure that future reminders are set up in the computer system for the patient.
• Present clients with medications, instructions, new client kits and any other items to take home.
• Review the services that were rendered to the pet (verbally itemize the client receipt) and inform client of the total amount due. Assure that owners meet all financial obligations or that acceptable arrangements have been made.
• Accept payments from the client. Accurately process cash, checks, charge card payments and Care Credit and Scratch pay account payments.
• Schedule appointments for the clinic after obtaining all necessary data concerning the animal and owner. Prepare all required forms such as animal clinical records, health certificates, immunization certificates, lab reports and euthanasia certificates in advance, if possible.
• Perform over the counter selling of pet foods and supplies. Exercise a technical knowledge of products sold. Must be able to lift up to 28 lbs.
• Enter data into the computer system as required. Retrieve and modify stored records. Assist in the updating of client/patient files as needed including name, address, telephone numbers, email addresses and vaccination and heartworm history.
• Retrieve and scan medical records accurately and promptly.
• Perform an end of day procedure each evening. This would include reconciling invoices and balancing the cash drawer, running end-of day computer reports, preparing the bank deposit and presenting the reports and deposit information to the practice manger or owner.
• Performs other duties as assigned.
CONTROLS OVER WORK
The Client Services Representative works under the direct supervision of the Client Services Supervisor who will indicate general assignments, limitations and priorities. Recurring assignments are performed independently. Completed work is reviewed for technical accuracy and compliance with established procedures.
OTHER SIGNIFICANT FACTS
Skills and Knowledge: Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patient’s condition, and compiling and submitting data on patients treated.
Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests.
Knowledge of scanning , faxing, emailing and importing data into practice management system.
Personal contacts are with animal owners affected by a variety of problems, visitors and other staff members. Considerable tact and diplomacy is required. Must accurately relay owner’s account on the medical complaint(s) of the animal(s) involved to the staff members who will be involved in treating the patient(s).
PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
Position Overview:
The Veterinary Technician supports hospital operations by providing dedicated quality veterinary care and exceptional service to our patients and clients. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records.
Essential Position Functions:
- Determine animal requirements by conducting examinations and interviews, reviewing care plans and records, completing laboratory tests and studies, and diagnostic imaging.
- Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds.
- Support patient examinations and operations by assembling required supplies and instruments, securing and bringing patients to examination rooms, and restraining patients; aids as directed by the veterinarian.
- Provide excellent pet care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration.
- Obtain and verify medications.
- Ensure that patients have food and water, clean patients' rooms, cages, and equipment; observe patients for clinical signs of disease.
- As directed, fill prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
- Maintain a safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing and disinfecting holding and operating areas, storing sterile supplies, verifying shelf life, following standards and procedures, and in compliance with applicable legal regulations.
- Maintain medical records by documenting patients’ conditions, reactions, and changes; update the database in an accurate and timely manner.
- Communicate with the pet owner about the status of the patient, as directed by the veterinarian.
- Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining equipment supplies, performing preventive maintenance, and calling for repairs.
- Maintain inventory, place orders for needed supplies, verify, and maintain receipts.
- Update job knowledge by participating in educational opportunities and reading professional journals.
- Release pets to their owners as directed; ensure that every animal released is clean and properly groomed before their release.
- Understand and carry out oral and written directions.
- Perform other duties as assigned by Manager or practice.
Additional Position Functions:
Assignment to the specialty medical areas listed below may require the following additional job functions:
Emergency
- Assist veterinarians with a variety of emergency procedures and critical care situations.
- Monitor vitals, place catheters and take x-rays.
- Clean wounds and apply casts or bandages.
- Give injections and take blood samples.
- May have to be on call in the intensive care unit.
Imaging
- Assist veterinarians with a variety of diagnostic imaging modalities, including digital radiography, computed tomography, magnetic resonance imaging, ultrasound, etc.
Radiology
- Assist veterinarians with providing high-quality diagnostic imaging services to in-patient, out-patient, surgical, and emergency pets.
Surgery
- Provide extensive surgical assistance by preparing pets, scrubbing, shaving, acting as a surgical nurse, and operating specific surgical equipment and supplies.
Competencies:
- Care and Compassion: Displays a desire to build rapport, provide personal assistance, and emotional support.
- Team Orientation: Works cooperatively with the team to address tasks and accomplish goals.
- Dependability: Demonstrates responsibility in completing tasks and accomplishing goals.
- Initiative: Proactively looks for the opportunity to address and follow through on work activities.
- Flexibility and Multi-Tasking: Adapts quickly to changing demands and manages multiple priorities effectively.
- Communication: Uses effective and appropriate methods of interacting with others.
- Customer Services: Displays a desire to provide outstanding service and exceed customer expectations.
- Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.
- Adherence to Rules and Instructions: Consistently follows standard procedures.
Qualifications:
- High school diploma or GED.
- Two or more years of experience with veterinary appointments, surgeries, and nursing care for hospitalized and critical patients.
- Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred or as required by State.
- May consider an equivalent combination of education, certification, training, and/or experience.
Position Knowledge and Skill Requirements:
- Knowledge of the preparation, monitoring, and recovery of pets receiving surgery, as well as basic pet nursing.
- Ability to demonstrate and follow correct procedures in catheter placement, phlebotomy, emergency medicine, and digital radiology.
- Understand and limit the potential exposure to bites, scratches, and potential injuries.
- Able to restrain patients according to standard procedures.
- Fill prescriptions and monitor sedation procedures as directed by the veterinarian.
- Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
- Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
- Communicate and approach job duties in a professional and mature manner.
- Must be flexible with scheduling and able to work some weekends and holidays.
- This is a strenuous job that requires a lot of lifting, cleaning, and constant motion.
- Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
- May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
- Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
- Answer phones and perform other duties as needed by the hospital.
- Other duties and responsibilities as assigned by Manager or practice.
Additional Information:
The list of essential functions and additional functions, as outlined in this job description, is intended to be representative of the tasks performed within this position. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a required assignment for the position.
PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
Position Overview: The veterinary assistant provides support to the veterinarians and technicians in their daily tasks by cleaning and maintaining equipment, feeding, exercising and grooming patients, preparing and sanitizing surgery suites, restraining and handling patients, and clerical and administrative work. They deliver quality care for all patients and provide exceptional service.
Essential Functions:
- Provide compassionate care to all patients
- Greet patients and their owners as they arrive and show them to an examining room, taking the patient's weight and other vital signs upon arrival
- Triage patients, perform physical exams, treatments, and administer medication as directed by the licensed veterinary technicians (LVT's).
- Calm and soothe anxious patients
- Assist doctors and technicians with the administration of medications or with patient restraint
- Perform laboratory tests and take radiographs
- Operate and maintain hospital equipment, including EKG, fluid pump, syringe pump, scales, anesthetic monitors, and machines, etc.
- Fill prescriptions, calculate and administer medications, maintain proper documentation, logging, and security of controlled drugs.
- Feed patients as prescribed by the attending doctor or as the client has requested; record appetites; recognize and report any unusual conditions or abnormal behaviors
- Communicate in a positive manner with clients and ensure that they feel comfortable leaving their pet(s)
- Educate clients about insurance, wellness, and medicinal plans
- Maintain the cleanliness of the hospital each day; clean equipment, kennels, and facilities using chemicals and supplies; ensure the safe use of chemicals; complete laundry
- Bath and care for patients who stay overnight; ensure that every animal released is clean and properly groomed prior to their release
- Adhere to the hospital's safety and wellness regulations
- Understand and carry out oral and written directions
- Maintain accurate medical records
- Show up for work regularly; full-time presence at work is essential for every shift
- Promote hospital products and services and support the organization
- Respond respectfully with urgency to directions given by Doctor of Veterinary Medicine (DVM) or Licensed Veterinary Technicians (LVT).
- Perform any other duties as assigned by the Manager; may have other assigned duties if working in a specialty area (i.e., dentistry, surgery, emergency, radiology, cardiology, neurology, internal medicine, etc.)
Competencies:
- Care and Compassion – displays a desire to build rapport, provide personal assistance, and emotional support
- Animal Restraint and Safety – uses sound judgment when handling patients and always takes appropriate precautionary steps when needed
- Communication – uses effective and appropriate methods of interacting with others
- Team Orientation – works cooperatively with the team to address tasks and accomplish goals
- Dependability – demonstrates responsibility in completing all job tasks
- Cleanliness Standards – consistently follows sanitization and sterilization policies and procedures
- Energy and Productivity – completes tasks quickly and thoroughly without prompting
- Time Management – manages time and prioritizes work tasks effectively
- Technical Skills and Learning – keeps up-to-date with new technical skills and knowledge in the field
- Care and Use of Equipment – takes appropriate steps to perform operation checks and maintenance of equipment
Qualifications:
- High school diploma or equivalent
- One or more years' experience in a veterinary environment successfully performing all of the duties of this position
- Vet Tech (VTNE) Certification preferred
- Experience with surgical monitoring, radiology, dental prophylaxis, and client education preferred
- May consider an equivalent combination of education, certification, training, and/or experience
Position Requirements:
- Maintains current knowledge in the field of expertise and actively seeks opportunities for continuing education and skill improvement.
- Ability to restrain animals, fill prescriptions, and monitor sedation procedures
- Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors
- Requires knowledge of hospital procedures, policies, and services; client and patient treatment protocols; hospital computer systems; and the standard procedures, records, and terminology used in a veterinary hospital.
- Must be flexible with scheduling and able to work some weekends and holidays
- Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
- This is a strenuous job that requires a lot of lifting, cleaning, and constant motion. May involve some climbing, balancing, stooping, kneeling, crouching, or crawling
- Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds)
Additional Information: The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
Position Overview: The veterinary assistant provides support to the veterinarians and technicians in their daily tasks by cleaning and maintaining equipment, feeding, exercising and grooming patients, preparing and sanitizing surgery suites, restraining and handling patients, and clerical and administrative work. They deliver quality care for all patients and provide exceptional service.
Essential Functions:
- Provide compassionate care to all patients
- Greet patients and their owners as they arrive and show them to an examining room, taking the patient's weight and other vital signs upon arrival
- Triage patients, perform physical exams, treatments, and administer medication as directed by the licensed veterinary technicians (LVT's).
- Calm and soothe anxious patients
- Assist doctors and technicians with the administration of medications or with patient restraint
- Perform laboratory tests and take radiographs
- Operate and maintain hospital equipment, including EKG, fluid pump, syringe pump, scales, anesthetic monitors, and machines, etc.
- Fill prescriptions, calculate and administer medications, maintain proper documentation, logging, and security of controlled drugs.
- Feed patients as prescribed by the attending doctor or as the client has requested; record appetites; recognize and report any unusual conditions or abnormal behaviors
- Communicate in a positive manner with clients and ensure that they feel comfortable leaving their pet(s)
- Educate clients about insurance, wellness, and medicinal plans
- Maintain the cleanliness of the hospital each day; clean equipment, kennels, and facilities using chemicals and supplies; ensure the safe use of chemicals; complete laundry
- Bath and care for patients who stay overnight; ensure that every animal released is clean and properly groomed prior to their release
- Adhere to the hospital's safety and wellness regulations
- Understand and carry out oral and written directions
- Maintain accurate medical records
- Show up for work regularly; full-time presence at work is essential for every shift
- Promote hospital products and services and support the organization
- Respond respectfully with urgency to directions given by Doctor of Veterinary Medicine (DVM) or Licensed Veterinary Technicians (LVT).
- Perform any other duties as assigned by the Manager; may have other assigned duties if working in a specialty area (i.e., dentistry, surgery, emergency, radiology, cardiology, neurology, internal medicine, etc.)
Additional Functions: Assignment to the areas below may include the following additional job functions:
- Emergency:
- Assists veterinarians with a variety of emergency procedures and critical care situations
- Cleans wounds and applies casts or bandages
- Give injections and takes blood samples
- May have to be on call in the intensive care unit
Radiology:
- Assists veterinarians with providing high-quality diagnostic imaging services to inpatient, outpatient, surgical, and emergency patients
Surgery:
- Provides extensive surgical assistance by preparing patients, scrubbing, shaving, acting as a surgical nurse, and operating specific surgical equipment and supplies
Competencies:
- Care and Compassion – displays a desire to build rapport, provide personal assistance, and emotional support
- Animal Restraint and Safety – uses sound judgment when handling patients and always takes appropriate precautionary steps when needed
- Communication – uses effective and appropriate methods of interacting with others
- Team Orientation – works cooperatively with the team to address tasks and accomplish goals
- Dependability – demonstrates responsibility in completing all job tasks
- Cleanliness Standards – consistently follows sanitization and sterilization policies and procedures
- Energy and Productivity – completes tasks quickly and thoroughly without prompting
- Time Management – manages time and prioritizes work tasks effectively
- Technical Skills and Learning – keeps up-to-date with new technical skills and knowledge in the field
- Care and Use of Equipment – takes appropriate steps to perform operation checks and maintenance of equipment
Qualifications:
- High school diploma or equivalent
- One or more years' experience in a veterinary environment successfully performing all of the duties of this position
- Vet Tech (VTNE) Certification preferred
- Experience with surgical monitoring, radiology, dental prophylaxis, and client education preferred
- May consider an equivalent combination of education, certification, training, and/or experience
Position Requirements:
- Maintains current knowledge in the field of expertise and actively seeks opportunities for continuing education and skill improvement.
- Ability to restrain animals, fill prescriptions, and monitor sedation procedures
- Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors
- Requires knowledge of hospital procedures, policies, and services; client and patient treatment protocols; hospital computer systems; and the standard procedures, records, and terminology used in a veterinary hospital.
- Must be flexible with scheduling and able to work some weekends and holidays
- Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
- This is a strenuous job that requires a lot of lifting, cleaning, and constant motion. May involve some climbing, balancing, stooping, kneeling, crouching, or crawling
- Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds)
Additional Information: The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
Position Overview:
The Veterinary Technician supports hospital operations by providing dedicated quality veterinary care and exceptional service to our patients and clients. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records.
Essential Position Functions:
- Determine animal requirements by conducting examinations and interviews, reviewing care plans and records, completing laboratory tests and studies, and diagnostic imaging.
- Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds.
- Support patient examinations and operations by assembling required supplies and instruments, securing and bringing patients to examination rooms, and restraining patients; aids as directed by the veterinarian.
- Provide excellent pet care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration.
- Obtain and verify medications.
- Ensure that patients have food and water, clean patients' rooms, cages, and equipment; observe patients for clinical signs of disease.
- As directed, fill prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
- Maintain a safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing and disinfecting holding and operating areas, storing sterile supplies, verifying shelf life, following standards and procedures, and in compliance with applicable legal regulations.
- Maintain medical records by documenting patients’ conditions, reactions, and changes; update the database in an accurate and timely manner.
- Communicate with the pet owner about the status of the patient, as directed by the veterinarian.
- Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining equipment supplies, performing preventive maintenance, and calling for repairs.
- Maintain inventory, place orders for needed supplies, verify, and maintain receipts.
- Update job knowledge by participating in educational opportunities and reading professional journals.
- Release pets to their owners as directed; ensure that every animal released is clean and properly groomed before their release.
- Understand and carry out oral and written directions.
- Perform other duties as assigned by Manager or practice.
Additional Position Functions:
Assignment to the specialty medical areas listed below may require the following additional job functions:
Cardiology
- Collect and submit laboratory samples.
- Identify common and acquired cardiac disorders and arrhythmias.
- Set up and calibrate transducers/physiographs to measure intracardiac and intravascular pressures.
- Understand the basic physiology and engineering of pacemakers.
Emergency
- Assist veterinarians with a variety of emergency procedures and critical care situations.
- Monitor vitals, place catheters and take x-rays.
- Clean wounds and apply casts or bandages.
- Give injections and take blood samples.
- May have to be on call in the intensive care unit.
Imaging
- Assist veterinarians with a variety of diagnostic imaging modalities, including digital radiography, computed tomography, magnetic resonance imaging, ultrasound, etc.
Radiology
- Assist veterinarians with providing high-quality diagnostic imaging services to in-patient, out-patient, surgical, and emergency pets.
Surgery
- Provide extensive surgical assistance by preparing pets, scrubbing, shaving, acting as a surgical nurse, and operating specific surgical equipment and supplies.
Competencies:
- Care and Compassion: Displays a desire to build rapport, provide personal assistance, and emotional support.
- Team Orientation: Works cooperatively with the team to address tasks and accomplish goals.
- Dependability: Demonstrates responsibility in completing tasks and accomplishing goals.
- Initiative: Proactively looks for the opportunity to address and follow through on work activities.
- Flexibility and Multi-Tasking: Adapts quickly to changing demands and manages multiple priorities effectively.
- Communication: Uses effective and appropriate methods of interacting with others.
- Customer Services: Displays a desire to provide outstanding service and exceed customer expectations.
- Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.
- Adherence to Rules and Instructions: Consistently follows standard procedures.
Qualifications:
- High school diploma or GED.
- Two or more years of experience with veterinary appointments, surgeries, and nursing care for hospitalized and critical patients.
- Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred or as required by State.
- May consider an equivalent combination of education, certification, training, and/or experience.
Position Knowledge and Skill Requirements:
- Knowledge of the preparation, monitoring, and recovery of pets receiving surgery, as well as basic pet nursing.
- Ability to demonstrate and follow correct procedures in catheter placement, phlebotomy, emergency medicine, and digital radiology.
- Understand and limit the potential exposure to bites, scratches, and potential injuries.
- Able to restrain patients according to standard procedures.
- Fill prescriptions and monitor sedation procedures as directed by the veterinarian.
- Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
- Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
- Communicate and approach job duties in a professional and mature manner.
- Must be flexible with scheduling and able to work some weekends and holidays.
- This is a strenuous job that requires a lot of lifting, cleaning, and constant motion.
- Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
- May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
- Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
- Answer phones and perform other duties as needed by the hospital.
- Other duties and responsibilities as assigned by Manager or practice.
Additional Information:
The list of essential functions and additional functions, as outlined in this job description, is intended to be representative of the tasks performed within this position. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a required assignment for the position.
PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
Position Overview:
Help to develop and maintain a high quality; efficient and effective medical team, by fostering an environment of trust, teamwork and accountability. Work in tandem with the Hospital Manager and reports directly to the Regional Manager.
Salary Range: $250,000 to 275,000, Options for sign on and relocation
Essential Position Functions:
- Comprehensive Patient Work-Ups
- Obtain a complete history in conjunction with the technician.
- Perform thorough physical exams, including temperature, pulse, respiration, and body condition score for each patient.
- Make notes on the master health form with any problems and diagnosis.
- Recommend all appropriate comprehensive diagnostic screenings.
- Correctly interpret diagnostic results.
- Client Communication and Education
- Communicate medical findings, recommended diagnostics, prognosis, and the recommended plan to the pet owner. Make notes in the chart to record all such conversations.
- Note any recommendations declined by the pet owner in the medical record.
- Provide status reports to the client on hospitalized patients' condition in a timely manner.
- Perform timely discharge appointments and ask the pet owner if they have any questions.
- Respond to client phone calls in a timely manner.
- Diagnostic Procedures & Surgery
- Perform appropriate pre-op exams and diagnostics.
- Practice good surgical techniques.
- Ability to use and delegate appropriate surgical prep techniques with the technician.
- Call back clients with results of diagnostic tests and provide a copy with interpretation for the pet owner.
- Review discharge instructions with the technician or pet owner.
- Medical Record Responsibilities
- Record patient exams in medical records using SOAP format.
- Follow AAHA guidelines for medical records.
- Complete records by the end of the business day. No records are permitted to leave the hospital.
- Fully document all patient care to ensure good case management.
- Complete medical records in a legible and complete manner.
- Pharmacy Duties
- Prescribe appropriate medication for patient conditions with appropriate dosing.
- Approve prescriptions and review labels for accuracy.
- Maintain the security of controlled drugs.
- Monitor inventory levels of controlled substances.
- Log controlled substances consistently.
- Promotes Teamwork & Staff Efficiency
- Assist in keeping appointments running on time.
- Clearly communicate instructions to staff in a respectful manner.
- Willingness to assist staff with their duties when needed.
- Communicate pertinent information to colleagues for efficient case management.
- Promote a positive attitude throughout the practice.
- Answer the persistent ringing phone when necessary.
- Be available to colleagues and management when off duty for matters that cannot wait until the next business day.
- Financial Responsibilities
- Correctly estimate client invoices.
- Clearly communicate costs to clients.
- Follow hospital guidelines for client payment and credit policies.
- Appropriately use and conserve clinic resources.
- Continuing Education Responsibilities
- Share information gathered at continuing education meetings with colleagues.
- Assist in teaching at staff meetings.
- Assist with mentoring and training staff members.
- Attend at least 80% of on-site staff training and meetings.
- Performs other duties as assigned by Management.
Additional Position Functions: Assignment to the areas listed below may include the following additional essential job functions:
- Strategic Focus
- Work with Medical staff to build an understanding and an appreciation of how behaviors impact revenue.
- Provide feedback to Medical staff on weekly/monthly production performance and coach for improvement.
- Participate in marketing efforts where appropriate and provide suggestions for improvement.
- Work with the PetVet Support Center on staff contract and compensation issues.
- Provide stability and leadership within the Hospital.
- Work with the Hospital Manager on weekly priorities and expectations.
- Participate in weekly operational conference calls.
- Work with the Hospital Manager on Medical Staff Scheduling.
- Utilize a one-on-one process for ongoing direct communication with Medical staff and other Hospital support staff.
- Tactical Focus
- Resolve client issues where appropriate (when attending Medical staff or Hospital Manager have not been effective).
- Receive and evaluate new product information.
- Evaluate and monitor protocols for the daily running of the hospital from intake to discharge.
- Monitor cases in the hospital and attend daily rounds when possible to be sure the highest standards are being upheld.
- Recommend fees for new products and services.
- Meet regularly with the Hospital Manager to review controllable costs:
- Medical staff and Support payroll
- Inventory
- Other Medical related expenses
- Participate in assistant and technician reviews.
- Maintain availability to answer questions with regards to all aspects of the hospital.
- Participate in practice management updates and training at all levels.
Competencies:
- Clinical Knowledge and Skills: Demonstrate clinical knowledge and skill in examining and assessing animals. Perform cardiovascular, respiratory, orthopedic, neurological and other necessary examinations. Diagnosis and prescribe appropriate treatment.
- Problem-Solving: Ability to develop solutions to challenges relating to the management of a high-quality veterinary hospital.
- Communication Skills: Demonstrate effective communication of diagnostic and therapeutic options to clients. Display effective communication with internal medical and hospital staff.
- Professionalism: Work as part of a high-quality, professional veterinary team with the ability to provide and receive appropriate constructive criticism, suggestions, and feedback.
- Business Acumen: Ability to understand the management and finances of the veterinary hospital practice.
- Ethics: Knowledge and understanding of ethical principles that guide decisions affecting patients.
- Commitment to Continuing Education: Commitment to utilize available resources of continuing education and to facilitate learning of others.
Qualifications:
- Veterinarian degree (DVM) from an accredited college or university.
- Current State Veterinary License.
- DEA registration must be obtained and maintained.
- Five plus years of experience in a veterinary practice.
- Experience overseeing Veterinary Technicians and Assistants as well as other hospital or practice staff.
- Must demonstrate a desire to continue learning in veterinary care and participate in leading staff training.
Position Knowledge and Skill Requirements:
- Excellent Communication Skills and the ability to communicate effectively, efficiently, and in a timely manner with all members of the Medical and Hospital staff.
- Client communication skills, must be able to elicit information, establish rapport, offer explanations with pet owners.
- Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
- May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
- Some tasks involve the periodic performance of moderately physically demanding work.
- Position does require the ability to lift up to 50 pounds.
Additional Information:
The list of essential functions and additional functions, as outlined in this job description, is intended to be representative of the tasks performed within this position. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a required assignment for the position.
PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
Position Overview:
The Veterinary Technician supports hospital operations by providing dedicated quality veterinary care and exceptional service to our patients and clients. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records.
Essential Position Functions:
- Determine animal requirements by conducting examinations and interviews, reviewing care plans and records, completing laboratory tests and studies, and diagnostic imaging.
- Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds.
- Support patient examinations and operations by assembling required supplies and instruments, securing and bringing patients to examination rooms, and restraining patients; aids as directed by the veterinarian.
- Provide excellent pet care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration.
- Obtain and verify medications.
- Ensure that patients have food and water, clean patients' rooms, cages, and equipment; observe patients for clinical signs of disease.
- As directed, fill prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
- Maintain a safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing and disinfecting holding and operating areas, storing sterile supplies, verifying shelf life, following standards and procedures, and in compliance with applicable legal regulations.
- Maintain medical records by documenting patients’ conditions, reactions, and changes; update the database in an accurate and timely manner.
- Communicate with the pet owner about the status of the patient, as directed by the veterinarian.
- Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining equipment supplies, performing preventive maintenance, and calling for repairs.
- Maintain inventory, place orders for needed supplies, verify, and maintain receipts.
- Update job knowledge by participating in educational opportunities and reading professional journals.
- Release pets to their owners as directed; ensure that every animal released is clean and properly groomed before their release.
- Understand and carry out oral and written directions.
- Perform other duties as assigned by Manager or practice.
Additional Position Functions:
Assignment to the specialty medical areas listed below may require the following additional job functions:
Emergency
- Assist veterinarians with a variety of emergency procedures and critical care situations.
- Monitor vitals, place catheters and take x-rays.
- Clean wounds and apply casts or bandages.
- Give injections and take blood samples.
- May have to be on call in the intensive care unit.
Imaging
- Assist veterinarians with a variety of diagnostic imaging modalities, including digital radiography, computed tomography, magnetic resonance imaging, ultrasound, etc.
Internal Medicine
- Research general wellness and preventative medicine for patients.
Radiology
- Assist veterinarians with providing high-quality diagnostic imaging services to in-patient, out-patient, surgical, and emergency pets.
Surgery
- Provide extensive surgical assistance by preparing pets, scrubbing, shaving, acting as a surgical nurse, and operating specific surgical equipment and supplies.
Competencies:
- Care and Compassion: Displays a desire to build rapport, provide personal assistance, and emotional support.
- Team Orientation: Works cooperatively with the team to address tasks and accomplish goals.
- Dependability: Demonstrates responsibility in completing tasks and accomplishing goals.
- Initiative: Proactively looks for the opportunity to address and follow through on work activities.
- Flexibility and Multi-Tasking: Adapts quickly to changing demands and manages multiple priorities effectively.
- Communication: Uses effective and appropriate methods of interacting with others.
- Customer Services: Displays a desire to provide outstanding service and exceed customer expectations.
- Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.
- Adherence to Rules and Instructions: Consistently follows standard procedures.
Qualifications:
- High school diploma or GED.
- Two or more years of experience with veterinary appointments, surgeries, and nursing care for hospitalized and critical patients.
- Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred or as required by State.
- May consider an equivalent combination of education, certification, training, and/or experience.
Position Knowledge and Skill Requirements:
- Knowledge of the preparation, monitoring, and recovery of pets receiving surgery, as well as basic pet nursing.
- Ability to demonstrate and follow correct procedures in catheter placement, phlebotomy, emergency medicine, and digital radiology.
- Understand and limit the potential exposure to bites, scratches, and potential injuries.
- Able to restrain patients according to standard procedures.
- Fill prescriptions and monitor sedation procedures as directed by the veterinarian.
- Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
- Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
- Communicate and approach job duties in a professional and mature manner.
- Must be flexible with scheduling and able to work some weekends and holidays.
- This is a strenuous job that requires a lot of lifting, cleaning, and constant motion.
- Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
- May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
- Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
- Answer phones and perform other duties as needed by the hospital.
- Other duties and responsibilities as assigned by Manager or practice.
Additional Information:
The list of essential functions and additional functions, as outlined in this job description, is intended to be representative of the tasks performed within this position. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a required assignment for the position.
PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
Position Overview:
A working supervisor who performs the duties of medical technical staff (e.g., technicians and assistants) as well as scheduling and supervising the staff of the assigned department. Expedites the care and efficiency of the department. In charge of patient care standards for the department. Must lead the team by example, demonstrating organizational skills, following company policies, and maintaining a professional attitude.
Essential Functions:
- Supervise technicians and other medical personnel in the assigned department, evaluating performance (introductory and annual), reviewing time reporting, enforcing company policies, and communicating new practices and policies regarding technical duties; participate in the selection and discipline of staff.
- Schedule staff according to departmental needs, monitoring and regulating overtime hours worked by staff, ensuring proper coverage in times of shortage.
- Administer the on-call schedule as well as the standard schedule for staff.
- Train new staff in their responsibilities; mentor all staff regarding performance and training needs.
- Perform the duties of a technician or assistant, as scheduled.
- Liaison with other departments and supervisors regarding patient care and hospital operations; resolve issues, as needed.
- Oversee cleaning, stocking, and inventory duties for the department.
- Exhibit confidentiality and professionalism in all regards for employee issues; be proactive in the approach to issue resolution.
- Keep hospital management informed of any issues or risks that might impact operations or employee relations; work with the management team to resolve.
Qualifications:
- High School Diploma or the equivalent.
- Veterinary Technician Registration or equivalent experience.
- High level of competence in the complete range of veterinary technician skills.
- Working in a team environment.
- Customer Service.
- Attention to detail.
- Verbal and written communication skills.
- Supervisory skills, including performance management, feedback, and communications.
- Staff scheduling skills.
- Professionalism and ability to properly handle confidential information.
Competencies:
- Leadership skills.
- Time management.
- Organization skills.
- Interpersonal skills.
- Multi-tasking and setting priorities.
- Empathy.
Additional Notes:
- Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred or equivalent experience.
- Registered Veterinary Technician (RVT) or must possess or be eligible to be granted a Veterinary Assistant Controlled Substances Permit (VACSP) in California or equivalent as required by other states.
The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
Pacific & Santa Cruz Veterinary Specialists is seeking an Oncologist or Residency Trained Clinician to join our busy, growing practice. Join our current Board-Certified Oncologist, Dr. Jay Stone , who specializes in medical and radiation oncology with the assistance of a dedicated team of specially trained Technicians. You will be joining a staff of Experienced Specialists that provide advanced procedures & services in Surgery, Internal Medicine, Oncology, Critical Care & Cardiology. Our long-established hospital has been serving the area for generations.
Our Oncology department is staffed with specially trained technicians to assist in providing the best client services, exceptional patient care & chemotherapy support. Our collaborative team of specialists work closely to meet the needs of every patient at Pacific & Santa Cruz. By joining an outstanding & supportive team of Specialists, we are able to provide mentorship & guidance for Residency Trained Oncology Veterinarians and encourage you to apply!
We can Offer:
- Guaranteed Industry-Leading Base Salary
- Lucrative Production Plan Incentives
- Signing and Retention Bonuses
- Plenty of Paid Time off (Personal & CE PTO)
- Generous Paid Relocation
- Continuing Education Reimbursement
- Licensing & Association Dues
- Outstanding Benefits after 30days
- Employee Assistance Program & Calm App
- Discounts thru industry partners
Our new 20,000 sq. ft. State of the Art facility is located in the heart of Northern California’s, Monterey Bay Area. The urban amenities of the San Francisco Bay Area and Silicon Valley are a short drive away, but the Santa Cruz Mountains and sandy beaches that will make up your new environs, isolate you from the stress and noise of a large metropolitan area. World-class surfing, biking, hiking, and nearly every imaginable outdoor activity is available in our backyard.
Our long-established hospital has been serving the area for generations. We are currently expanding our imaging services with soon-to-be-installed 1.5T MRI. We currently use a 16-slice GE light-speed CT & have two digital radiology suites. We currently use a GE Logiq console & triage systems and will add new ultrasound machines to suit the needs of the incoming radiologists. Our goal is to establish a collaborative interventional radiology team with collaboration between our specialties. We are also committed to dedicating space and infrastructure to this endeavor.
At Pacific and Santa Cruz Veterinary Specialists, we take the health and well-being of our employees seriously offering a well-rounded work/life balance and a great compensation package. If this sounds like a team you want to be a part of, please email your resume to Sonni Nevarez at Snevarez@petvetcarecenters.com.
California Eliminated the State Board Examination
PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
Position Overview:
Help to develop and maintain a high quality; efficient and effective medical team, by fostering an environment of trust, teamwork and accountability. Work in tandem with the Hospital Manager and reports directly to the Regional Manager.
Salary Range: $300,000 to $325,000, Options for sign on and relocation
Essential Position Functions:
- Comprehensive Patient Work-Ups
- Obtain a complete history in conjunction with the technician.
- Perform thorough physical exams, including temperature, pulse, respiration, and body condition score for each patient.
- Make notes on the master health form with any problems and diagnosis.
- Recommend all appropriate comprehensive diagnostic screenings.
- Correctly interpret diagnostic results.
- Client Communication and Education
- Communicate medical findings, recommended diagnostics, prognosis, and the recommended plan to the pet owner. Make notes in the chart to record all such conversations.
- Note any recommendations declined by the pet owner in the medical record.
- Provide status reports to the client on hospitalized patients' condition in a timely manner.
- Perform timely discharge appointments and ask the pet owner if they have any questions.
- Respond to client phone calls in a timely manner.
- Diagnostic Procedures & Surgery
- Perform appropriate pre-op exams and diagnostics.
- Practice good surgical techniques.
- Ability to use and delegate appropriate surgical prep techniques with the technician.
- Call back clients with results of diagnostic tests and provide a copy with interpretation for the pet owner.
- Review discharge instructions with the technician or pet owner.
- Medical Record Responsibilities
- Record patient exams in medical records using SOAP format.
- Follow AAHA guidelines for medical records.
- Complete records by the end of the business day. No records are permitted to leave the hospital.
- Fully document all patient care to ensure good case management.
- Complete medical records in a legible and complete manner.
- Pharmacy Duties
- Prescribe appropriate medication for patient conditions with appropriate dosing.
- Approve prescriptions and review labels for accuracy.
- Maintain the security of controlled drugs.
- Monitor inventory levels of controlled substances.
- Log controlled substances consistently.
- Promotes Teamwork & Staff Efficiency
- Assist in keeping appointments running on time.
- Clearly communicate instructions to staff in a respectful manner.
- Willingness to assist staff with their duties when needed.
- Communicate pertinent information to colleagues for efficient case management.
- Promote a positive attitude throughout the practice.
- Answer the persistent ringing phone when necessary.
- Be available to colleagues and management when off duty for matters that cannot wait until the next business day.
- Financial Responsibilities
- Correctly estimate client invoices.
- Clearly communicate costs to clients.
- Follow hospital guidelines for client payment and credit policies.
- Appropriately use and conserve clinic resources.
- Continuing Education Responsibilities
- Share information gathered at continuing education meetings with colleagues.
- Assist in teaching at staff meetings.
- Assist with mentoring and training staff members.
- Attend at least 80% of on-site staff training and meetings.
- Performs other duties as assigned by Management.
Additional Position Functions: Assignment to the areas listed below may include the following additional essential job functions:
- Strategic Focus
- Work with Medical staff to build an understanding and an appreciation of how behaviors impact revenue.
- Provide feedback to Medical staff on weekly/monthly production performance and coach for improvement.
- Participate in marketing efforts where appropriate and provide suggestions for improvement.
- Work with the PetVet Support Center on staff contract and compensation issues.
- Provide stability and leadership within the Hospital.
- Work with the Hospital Manager on weekly priorities and expectations.
- Participate in weekly operational conference calls.
- Work with the Hospital Manager on Medical Staff Scheduling.
- Utilize a one-on-one process for ongoing direct communication with Medical staff and other Hospital support staff.
- Tactical Focus
- Resolve client issues where appropriate (when attending Medical staff or Hospital Manager have not been effective).
- Receive and evaluate new product information.
- Evaluate and monitor protocols for the daily running of the hospital from intake to discharge.
- Monitor cases in the hospital and attend daily rounds when possible to be sure the highest standards are being upheld.
- Recommend fees for new products and services.
- Meet regularly with the Hospital Manager to review controllable costs:
- Medical staff and Support payroll
- Inventory
- Other Medical related expenses
- Participate in assistant and technician reviews.
- Maintain availability to answer questions with regards to all aspects of the hospital.
- Participate in practice management updates and training at all levels.
Competencies:
- Clinical Knowledge and Skills: Demonstrate clinical knowledge and skill in examining and assessing animals. Perform cardiovascular, respiratory, orthopedic, neurological and other necessary examinations. Diagnosis and prescribe appropriate treatment.
- Problem-Solving: Ability to develop solutions to challenges relating to the management of a high-quality veterinary hospital.
- Communication Skills: Demonstrate effective communication of diagnostic and therapeutic options to clients. Display effective communication with internal medical and hospital staff.
- Professionalism: Work as part of a high-quality, professional veterinary team with the ability to provide and receive appropriate constructive criticism, suggestions, and feedback.
- Business Acumen: Ability to understand the management and finances of the veterinary hospital practice.
- Ethics: Knowledge and understanding of ethical principles that guide decisions affecting patients.
- Commitment to Continuing Education: Commitment to utilize available resources of continuing education and to facilitate learning of others.
Qualifications:
- Veterinarian degree (DVM) from an accredited college or university.
- Current State Veterinary License.
- DEA registration must be obtained and maintained.
- Five plus years of experience in a veterinary practice.
- Experience overseeing Veterinary Technicians and Assistants as well as other hospital or practice staff.
- Must demonstrate a desire to continue learning in veterinary care and participate in leading staff training.
Position Knowledge and Skill Requirements:
- Excellent Communication Skills and the ability to communicate effectively, efficiently, and in a timely manner with all members of the Medical and Hospital staff.
- Client communication skills, must be able to elicit information, establish rapport, offer explanations with pet owners.
- Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
- May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
- Some tasks involve the periodic performance of moderately physically demanding work.
- Position does require the ability to lift up to 50 pounds.
Additional Information:
The list of essential functions and additional functions, as outlined in this job description, is intended to be representative of the tasks performed within this position. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a required assignment for the position.
PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
Position Overview: The veterinary assistant provides support to the veterinarians and technicians in their daily tasks by cleaning and maintaining equipment, feeding, exercising and grooming patients, preparing and sanitizing surgery suites, restraining and handling patients, and clerical and administrative work. They deliver quality care for all patients and provide exceptional service.
Essential Functions:
- Provide compassionate care to all patients
- Greet patients and their owners as they arrive and show them to an examining room, taking the patient's weight and other vital signs upon arrival
- Triage patients, perform physical exams, treatments, and administer medication as directed by the licensed veterinary technicians (LVT's).
- Calm and soothe anxious patients
- Assist doctors and technicians with the administration of medications or with patient restraint
- Perform laboratory tests and take radiographs
- Operate and maintain hospital equipment, including EKG, fluid pump, syringe pump, scales, anesthetic monitors, and machines, etc.
- Fill prescriptions, calculate and administer medications, maintain proper documentation, logging, and security of controlled drugs.
- Feed patients as prescribed by the attending doctor or as the client has requested; record appetites; recognize and report any unusual conditions or abnormal behaviors
- Communicate in a positive manner with clients and ensure that they feel comfortable leaving their pet(s)
- Educate clients about insurance, wellness, and medicinal plans
- Maintain the cleanliness of the hospital each day; clean equipment, kennels, and facilities using chemicals and supplies; ensure the safe use of chemicals; complete laundry
- Bath and care for patients who stay overnight; ensure that every animal released is clean and properly groomed prior to their release
- Adhere to the hospital's safety and wellness regulations
- Understand and carry out oral and written directions
- Maintain accurate medical records
- Show up for work regularly; full-time presence at work is essential for every shift
- Promote hospital products and services and support the organization
- Respond respectfully with urgency to directions given by Doctor of Veterinary Medicine (DVM) or Licensed Veterinary Technicians (LVT).
- Perform any other duties as assigned by the Manager; may have other assigned duties if working in a specialty area (i.e., dentistry, surgery, emergency, radiology, cardiology, neurology, internal medicine, etc.)
Additional Functions: Assignment to the areas below may include the following additional job functions:
Cardiology:
- Assists in collecting and submitting laboratory samples
- Ability to learn to identify common and acquired cardiac disorders and arrhythmias
- Sets up and calibrates transducers/physiographs to measure intracardiac and intravascular pressures
- Understands the basic physiology and engineering of pacemakers
Emergency:
- Assists veterinarians with a variety of emergency procedures and critical care situations
- Cleans wounds and applies casts or bandages
- Give injections and takes blood samples
- May have to be on call in the intensive care unit
Internal Medicine:
- Researches general wellness and preventative medicine for animals
Oncology:
- Assists veterinarians with patient assessment, diagnostics, treatments, and procedures
- Provides empathy, comfort, and unparalleled nursing care to all patients and serves as a strong patient advocate during the patient's hospitalization
- Provides client communication and education on various oncology disease processes
Radiology:
- Assists veterinarians with providing high-quality diagnostic imaging services to inpatient, outpatient, surgical, and emergency patients
Surgery:
- Provides extensive surgical assistance by preparing patients, scrubbing, shaving, acting as a surgical nurse, and operating specific surgical equipment and supplies
Competencies:
- Care and Compassion – displays a desire to build rapport, provide personal assistance, and emotional support
- Animal Restraint and Safety – uses sound judgment when handling patients and always takes appropriate precautionary steps when needed
- Communication – uses effective and appropriate methods of interacting with others
- Team Orientation – works cooperatively with the team to address tasks and accomplish goals
- Dependability – demonstrates responsibility in completing all job tasks
- Cleanliness Standards – consistently follows sanitization and sterilization policies and procedures
- Energy and Productivity – completes tasks quickly and thoroughly without prompting
- Time Management – manages time and prioritizes work tasks effectively
- Technical Skills and Learning – keeps up-to-date with new technical skills and knowledge in the field
- Care and Use of Equipment – takes appropriate steps to perform operation checks and maintenance of equipment
Qualifications:
- High school diploma or equivalent
- One or more years' experience in a veterinary environment successfully performing all of the duties of this position
- Vet Tech (VTNE) Certification preferred
- Experience with surgical monitoring, radiology, dental prophylaxis, and client education preferred
- May consider an equivalent combination of education, certification, training, and/or experience
Position Requirements:
- Maintains current knowledge in the field of expertise and actively seeks opportunities for continuing education and skill improvement.
- Ability to restrain animals, fill prescriptions, and monitor sedation procedures
- Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors
- Requires knowledge of hospital procedures, policies, and services; client and patient treatment protocols; hospital computer systems; and the standard procedures, records, and terminology used in a veterinary hospital.
- Must be flexible with scheduling and able to work some weekends and holidays
- Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
- This is a strenuous job that requires a lot of lifting, cleaning, and constant motion. May involve some climbing, balancing, stooping, kneeling, crouching, or crawling
- Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds)
Additional Information: The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
Why Consider Our Santa Cruz Hospital?
At Pacific & Santa Cruz Veterinary Specialists, our team members all share the same passion for making and keeping animals healthy.
Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care.
We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.
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We invite you to explore your veterinary career options with Pacific & Santa Cruz Veterinary Specialists, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team.- Pacific & Santa Cruz Veterinary Specialists Team